When it comes to safeguarding your business, event, or property in Toronto, hiring a professional security service is one of the most critical decisions you’ll make. The right security company can provide peace of mind, protect assets, and ensure safety for employees, customers, or residents. However, not all security providers are created equal.
As a trusted name in the industry, Falcon Security has seen many organizations overlook key questions before hiring a security provider. To help you make an informed decision, here are 10 important questions you should always ask before signing a contract with any security service in Toronto.
Top 10 Questions to Ask Before Hiring a Security Service in Toronto:
1. Is the Security Company Licensed and Accredited?
The first question you should ask is whether the security company is licensed under Ontario’s Private Security and Investigative Services Act (PSISA). A licensed provider like Falcon Security ensures that their personnel are properly trained, vetted, and compliant with provincial regulations. Accreditation also reflects professionalism and reliability, giving you confidence that the company meets industry standards.
2. What Training Do Their Security Guards Receive?
Security guards are only as effective as the training they receive. Ask about the scope of their training programs. At Falcon Security, guards undergo comprehensive instruction covering conflict resolution, emergency response, customer service, and modern surveillance technologies. A well-trained guard can diffuse situations before they escalate, ensuring safety without unnecessary disruption.
3. How Do They Screen and Vet Security Personnel?
Your security team will have direct access to your property, staff, and potentially sensitive information. It’s essential to know how thoroughly they are vetted. Reliable companies like Falcon Security conduct extensive background checks, including criminal history, references, and even psychological evaluations to ensure only trustworthy individuals are deployed.
4. Do They Offer Customized Security Solutions?
Every client’s needs are unique—whether it’s a condo, retail store, construction site, or private event. Avoid one-size-fits-all approaches. Falcon Security works closely with clients to develop tailored security strategies that match the specific risks and requirements of their property or event. Customization ensures you get the most effective protection possible.
5. What Kind of Technology Do They Use?
Modern security is not just about guards; it also involves cutting-edge technology. Ask if the company integrates tools like CCTV monitoring, mobile patrol systems, GPS tracking, or access control. At Falcon Security, we combine human vigilance with state-of-the-art technology to provide layered protection. This approach maximizes efficiency and minimizes vulnerabilities.
6. How Experienced is the Company?
Experience matters when it comes to security. A company with a proven track record understands Toronto’s unique security landscape better. Ask how long they’ve been in business and request client references. With years of expertise, Falcon Security has protected countless businesses, residential complexes, and events across the city.
7. How Do They Handle Emergencies?
Emergencies can happen anytime—whether it’s a break-in, fire, or medical incident. Ask how quickly the company can respond and what protocols they follow. At Falcon Security, our guards are trained in first aid, crisis management, and emergency response, ensuring they act swiftly and effectively when every second counts.
8. What Is Their Communication and Reporting System?
Good security is about transparency and communication. Ask how incidents are documented and shared with you. Falcon Security provides detailed reports—daily, weekly, or per-incident—so clients always stay informed. Our team also uses real-time communication tools, allowing clients to reach us whenever needed.
9. Are Their Guards Trained in Customer Service?
Security isn’t only about protecting assets—it’s also about creating a welcoming and safe environment. Guards who are approachable and professional can enhance customer or tenant experience. At Falcon Security, our personnel are trained not only in protection but also in hospitality, making them a positive extension of your brand.
10. Do They Have Positive Client Reviews and References?
A company’s reputation speaks volumes. Look for testimonials, online reviews, or ask for references from previous clients. Falcon Security has built a strong reputation in Toronto through consistent service quality and customer satisfaction.
11. What Are the Guard-to-Site Ratios?
Some companies cut costs by assigning too few guards for large areas. Always ask how many guards will be deployed and whether they’ll be stationed or mobile. At Falcon Security, we carefully assess site requirements to ensure proper coverage without overstretching our personnel.
12. What Are the Costs and Contract Terms?
Finally, discuss the pricing model and contract terms. Ensure there are no hidden fees, and clarify whether the contract allows flexibility if your needs change. Falcon Security offers transparent pricing and scalable solutions, so clients can adjust services as their security requirements evolve.
Conclusion
Choosing a security service in Toronto is not a decision to be taken lightly. By asking these 10 critical questions, you can identify a partner who is professional, reliable, and aligned with your unique needs.
With its licensed guards, customized solutions, and commitment to client safety, Falcon Security has established itself as one of Toronto’s most trusted security providers. Whether you need protection for a condo, construction site, corporate office, or special event, Falcon Security is ready to safeguard what matters most.
FAQs: 10 Questions to Ask Before Hiring a Security Service in Toronto
- Why should I hire a licensed security company in Toronto?
Licensed companies like Falcon Security comply with provincial laws and provide trained, vetted guards, ensuring reliability and safety. - How much does hiring a security service in Toronto typically cost?
Costs vary depending on the type of service, number of guards, and duration. Falcon Security offers transparent, customized pricing. - What kind of properties does Falcon Security protect?
We provide services for condos, retail stores, construction sites, events, corporate offices, and more. - How do I know if a security company is reputable?
Look for licensing, client references, testimonials, and proven experience. Falcon Security provides all of these to build client trust. - Do security guards in Toronto receive first aid training?
Yes, reputable companies like Falcon Security train guards in first aid and emergency response to handle crises effectively. - Can security services be tailored to my business needs?
Absolutely. Falcon Security specializes in creating customized security strategies that align with your unique requirements. - What technology does Falcon Security use for enhanced protection?
We integrate CCTV monitoring, mobile patrols, access control, and real-time reporting to strengthen our security services. - Are security guards responsible for customer service too?
Yes, at Falcon Security, our guards are trained to be approachable, professional, and helpful while ensuring safety. - What happens if an emergency occurs on my property?
Falcon Security has strict emergency protocols. Our guards respond quickly and coordinate with law enforcement or emergency services. - 10. How can I get started with Falcon Security’s services?
You can contact us directly to discuss your needs, and we’ll create a tailored security plan that fits your property or event.