Do we need a security guard if we already have access control and cameras?+
Systems record what happened; officers change what happens. Access control is bypassed the moment someone holds a door, and camera footage only helps after the loss. A guard enforces the system you already paid for and responds in the moment — which is why most buildings run both.
What's the difference between a concierge and a security guard?+
A concierge handles service — greeting, deliveries, wayfinding. A security guard is licensed to control access and respond to incidents. In most office buildings you need both functions at the same desk, which is why our officers are licensed and trained to concierge standard rather than one or the other.
In a multi-tenant building, is security the landlord's responsibility or ours?+
Typically the landlord covers the lobby, building entrances, elevators, and parking, while the tenant covers everything inside their suite. The scope table above sets out the usual split. We put it in writing before deployment so nothing falls between the two parties.
Can you cover our offices in more than one city?+
Yes, under a single agreement with one account manager and the same post orders and reporting format at every site. We staff directly across Ontario and Alberta — if you have locations elsewhere, we'll tell you honestly what we can cover rather than over-promising national reach.
Will we get the same officers, or whoever is available?+
Dedicated officers assigned to your site, with named backups trained on your post orders for coverage gaps. Consistency is the whole point in an office lobby — tenants and staff should recognise the person at the desk.
How do you handle after-hours and weekend access?+
Entry outside business hours is verified against an authorised list and logged with a time stamp, backed by scheduled floor sweeps. You set the rules for who may enter when, and receive the entry record on whatever cadence you want.
Can you provide extra coverage for a layoff or a difficult termination?+
Yes. We provide discreet additional presence for terminations, restructurings, contentious meetings, and AGMs, coordinated with HR in advance. It's one of the most common short-notice requests we get from corporate clients.
What are our obligations under Bill 168?+
Ontario employers must assess workplace violence risks, maintain a prevention policy, and have response procedures in place; federally regulated workplaces have parallel duties under the Canada Labour Code Part II. We support those obligations with on-site presence, response protocols, and documented incident reporting — though the policy itself remains the employer's responsibility.
How much does office security cost?+
It depends on hours of coverage, number of posts, site complexity, and whether you need concierge-standard officers or basic static coverage. Rather than publish a rate that won't match your building, we'll walk the site and give you a costed plan — most clients find a mix of on-site hours and mobile patrol is more economical than a full-time post.
What reporting will we actually receive?+
Shift reports covering patrols and observations, incident reports for anything requiring action, and visitor records from the sign-in system. Reports are written to stand up to insurer review or legal disclosure, and a dedicated supervisor reviews them with you on an agreed schedule.
